Stop outsourcing Call Centers for Customer Service to Asia
Customer service reps for US companies should be in the US!
Customer service representatives that have no idea how the product works and do not have any particular knowledge of services, should not be serving customers. If the product is in the US, reps should be located locally. Especially, cell phone carriers should not outsource their Customer service. Tracfone, should hire people in the US, instead of moving call centers to India.